Uh oh. Sorry to hear that you've got a problem. We'll do our very best to sort it out for you. Please fill out this form & it will whiz through to our Koochi crew. The more info you can include here the easier it will make it for us to help. We'll get back to you as soon as we can but if you need help urgently then please give us a ring instead on 0808 2811 066.

Name *
This is the unique number that we sent you when you registered your guarantee
Include what product you have and as much detail about what's wrong with it as you can
If you would prefer to be contacted by phone please let us know what number to reach you on